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Support hours: Monday-Friday, 7am-3pm
Shipping
Do You Ship Internationally?
Do You Ship Internationally?
Yes we do ship internationally!
Do You Offer Free Shipping?
Do You Offer Free Shipping?
We’re thrilled to offer free standard shipping on all orders over $120! Once your order subtotal exceeds $120, after any discount codes have been applied, you’ll automatically enjoy free shipping. Just keep in mind that the free shipping applies after discounts are factored in, so ensure your subtotal remains above $120 to take advantage of this offer. It’s our way of saying thank you for choosing us and making your shopping experience even better!
How soon will my order be shipped?
How soon will my order be shipped?
We handle and ship all orders from Monday to Friday, excluding holidays. Typically, orders with standard shipping are processed and dispatched within 2-3 business days (Monday through Friday, excluding holidays).
After your order has been shipped, you will receive an email with a shipping confirmation and tracking details. Please keep in mind that it may take 24-48 hours for your tracking information to be updated.
How can i track my order?
How can i track my order?
You can track your order once you receive your tracking number. Tracking numbers are sent to you via email and are also updated under your order status within 24-48 hours of your order being shipped. To track your order, simply visit the "Track My Order" page at the bottom of this page and enter your tracking number.
Where is My Order Shipped From?
Where is My Order Shipped From?
All orders are shipped from our warehouse in South Korea.
What is the Estimated Delivery Time?
What is the Estimated Delivery Time?
Standard shipping typically takes 6-13 business days, while express delivery takes 3-5 business days, from the day the order ships to its final destination in North America, Europe, and Africa. For Asian countries, standard delivery generally takes 5-8 business days, and express delivery takes 3-5 business days.
Order
Are The Products On your website 100% Authentic?
Are The Products On your website 100% Authentic?
Rest assured, all products on our website are 100% authentic, coming directly from reputable Korean brands through safe channels.
Can I Make Changes To Or Cancel My Order?
Can I Make Changes To Or Cancel My Order?
Please leave the inquiry on our Chatbot as soon as possible with your order number and the desired change details. Order change and cancellation can only be done before the order is shipped. If you wish to change/cancel, please contact customer service through the chatbot as soon as possible. **When a product change request is made, the original product is refunded, and the replacement product will ship once additional payment is complete. Refunds take 2 to 14 days, and payment must be made within 3 days to avoid shipping the original product
Can I Return My Product?
Can I Return My Product?
We strive to ensure our customers are completely satisfied with their purchases. However, if you need to return an item, we're here to assist you. Our return policy allows returns on new products within 15 days of receipt. Please submit your inquiry through our Chatbot, and our customer service team will review your request by confirming the product photos. For eligible orders, return shipping is free. For more details, please refer to our return policy.
